Terms and Conditions 2021
At Forglen , we always have your safety and enjoyment of your time with us as our top priorities . As we continue to negotiate the Covid pandemic , we wish to assure you that we are doing everything we can to ensure a safe environment for your stay .
We are following guidelines from the Association of Scotland’s Self Caterers ( ASSC) of which we are a member with regard to cleaning protocols and safeguards . We conducted a Covid Risk Assessment and have adapted our cleaning procures accordingly .
To allow our housekeeping team sufficient time to turnaround the cottages in line with the requirements we now have a check in time of 5pm on the day of arrival and departure must be by 9am on the day of departure
For your safety and the safety of our staff , we will be supplying fresh clean linen and towels in sealed boxes for you to make up your beds and we would ask that at the end of your stay you strip all beds and put bedding and towels into these boxes for laundering .
Each cottage is equipped with appropriate cleaning materials which we would ask you to use during your stay in the same way you would in your own home to reduce the risk of Covid -19 , this includes hand sanitisers and suitable anti bacterial sprays and disinfectants and cloths .
On the morning of departure we would ask that as well as putting all used linen into the laundry boxes we would ask that you open a few windows in the property to allow for ventilation .
Due to Covid 19 safety , we have been advised to remove additional items such as Books / Magazines / Games / DVD’s etc but please feel free to bring your own with you for your entertainment.
At all times , guests are expected to adhere to the current Scottish government Covid 19 guidelines with regard to numbers of households staying in a cottage , numbers of people gathering outdoors at the properties and observing the social distancing and mask protocols advised . We have provided a check in QR code and would ask that you use this to help with Trace and Protect for everyone’s safety .
Bookings and Cancellation Policy .
All bookings are subject to a non-refundable £100.00 deposit which can be made by card payment or bank transfer when we confirm your booking .
To allow for flexibility during Covid 19 , full payment for your holiday will be taken 4 weeks prior to your arrival using the card registered when the deposit was taken or by Bank Transfer .This will apply to all bookings with travel dates from April 1st until 31st December 2021 .
Cancellation policy :
If your holiday is impacted by lockdown / quarantine due to government legislation or guidance changes , you will have the option to transfer your holiday to another available date or to request a full refund .
If you or any member of your party are feeling unwell with any of the Covid symptoms prior to your arrival we would ask that you contact us immediately on PH: 07708 606003 or email reservations @forglen.co.uk to discuss whether it is appropriate for you to travel . If not , we will try to rearrange your booking or issue a refund ( including Deposit if applicable ) as appropriate to the circumstances .
Respect , Protect and Enjoy .
Care of the properties – Guests are asked to take reasonable and proper care of the property and its furniture and fittings, and are asked to leave them in the same state of repair, condition and tidiness as they found them.
Breakages or Damage – Guests are asked to leave a note with any breakages or damages found or caused during their stay, in some cases the guests maybe asked (where reasonably deemed by the Manager) to reimburse or incur any extra cleaning costs, due to Smoking or Fouling to the property and contents.
All our holiday cottages are Non Smoking, however we do accept well behaved pets. We would ask that you bring your own dog beds and keep them to the living areas and not allowed onto sofas and beds . Any additional cleaning or damage caused by dogs will be subject to additional charges .
Respect the environment . Leave nothing but footprints .
Forglen is an area of great natural beauty and that is the reason many visit . We welcome dogs to accompany you on your holiday but would ask that you always keep your dog on a leash when near wildlife or animal stock on our farm.
Please pick up after your dog and dispose of responsibly in a bin
Respecting the privacy of others .
The estate has 5 holiday cottages but also has private residences . The area around Forglen House itself is private and has signage as such . Please ensure you follow the signage and do not enter areas marked private including lawns and gardens .
If you have any questions regarding these terms and conditions please email firstname.lastname@example.org and we will respond within 24hours .